Ordering

We make it super easy to order from us!

  1. Browse our premium selection from the store and add items to your Cart
  2. Check out and pay using Bitcoins or other accepted payment method.
  3. You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 2-5 business days. You can check your order status here

Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.

We do issue refunds or exchanges for most products. If you believe that you have a defective product please contact us within 48 hours of receiving the product.

Yes! We do our best to be available for our customers and their inquiries. Our contact number is +1 559 328 3016  where you can reach us via Text Message, (we cannot answer phone calls, however you can leave us a voicemail).
 
You can also contact us on our website via live chat.

Yes! Fortunately, we can ship within USA and to other parts of the world.

Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at contacts@medsmailer.com with your order number that you want to cancel.

payment and fees

We accept CASH APP and ZELLE as these is are safe payment methods.  we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.

On all orders, we charge $20 for shipping. For any order over $150 (after discounts), the shipping is free within Canada. We ship our orders via Canada Post : Xpress Post, USPS and we provide a tracking number to you by email once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you. 

Bitcoin is a virtual currency that helps facilitate e-commerce transactions around the world while helping to keep buyer and seller anonymous and secure. Please refer to this external guide on how to purchase and sell Bitcoins.

Once the payment is sent, it may take a few hours for us to receive and then
deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out.
 
Once payment has been deposited, your order will be processed. Please note any payments deposited after 9:00AM (PST) will be shipped out the next business day  (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.

Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

shipping and handling

If you didn’t receive your package after 2 days past the expected delivery date, contact us and we will begin an investigation with the Agency. If your package is deemed lost or un-deliverable after investigation, you will be eligible for a full reimbursement (you can simply place another order).

Here are two possible scenarios:
 
  • The postal worker delivered the package to the wrong mailbox
  • The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day.
 
Post says:
“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.”
 
Note: In rare cases, a delivery scan is entered into our system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.
 
The Post advises:
“If 24 hours have passed since the Track tool indicated the letter or parcel was delivered but the item hasn’t arrived, the sender can report the problem by starting a claim using Online Service Tickets.
 
Note: Only the sender can file a claim for non-delivery. If you are the recipient please get in touch with the sender or call Post Customer Service.”

We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the Post site until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.

We assume no responsibility for lost orders due to:
 
  • Wrong address provided by the customer (including typos or auto-correct errors)
  • Customer change of address / residence
  • Theft after delivery
  • Package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by  Post and not returned to us. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately for corrections before paying.

This is likely a minor processing error on Post’s end, and it should correct itself within 1-2 business days. If your package remains in the same location for more than 2 business days, please contact our Customer Support via live chat or email for assistance.